Return & Refund Policy

Every Haviox product is supplied exclusively for laboratory research. To preserve product integrity and maintain an uncompromised chain of custody, products are considered final sale once they leave our facility.

Returns are generally not accepted once products leave our facility. Exceptions may be considered only in cases involving verified shipping errors, damaged shipments, incorrect products supplied by Haviox Labs, or other confirmed issues resulting from an error on our part.

Please inspect your shipment upon arrival. If your order arrives damaged, defective, or incorrect, contact us within five (5) days of delivery. To help us review your request promptly, please include:

• Your order number
• Clear photographs of the shipping box
• Clear photographs of the affected product(s)
• A brief description of the issue

We will review your request and determine the appropriate resolution.

If Haviox Labs determines that an error occurred on our part, we will determine the most appropriate resolution based on the circumstances of your case. Depending on the situation, the resolution may include a replacement shipment, refund, or another reasonable solution at Haviox Labs’ sole discretion.

Orders begin processing immediately after they are submitted and cannot be cancelled, modified, or recalled once they have been placed.

Before submitting your order, please carefully review your product selection, quantities, shipping address, billing information, and contact details to ensure everything is accurate.

Orders shipped to an incorrect address provided during checkout cannot be replaced or refunded once they have been dispatched.

Returns are accepted only when authorized by Haviox Labs. If a return is approved, our support team will provide complete return instructions based on the circumstances of your request. Unauthorized returns may be refused.