Privacy Policy

What we collect

We collect information in two ways, what you give us directly, and what's gathered automatically when you use our site.

Information you provide:

• Name, email address, and account details when you register
• Billing and shipping information when you place an order
• Messages you send us through support, forms, or reviews
• Newsletter or marketing preferences if you opt in

Information collected automatically:

• Device and browser info, including IP address, browser type, and language
• Usage data, including pages visited, clicks, and session duration
• Approximate location derived from your IP address, city or region level only
• Cookies and similar technologies, see section 03

How we use your information

We use the information we collect to:

• Process and fulfill your orders, including managing your account, shipping your products, and providing customer support
• Keep our site running smoothly, monitoring performance, fixing issues, and preventing fraud or abuse
• Communicate with you, order confirmations, shipping updates, and account-related messages. If you've opted in, we may also send promotions. You can unsubscribe at any time.
• Meet legal obligations, tax records, accounting, and compliance with applicable laws

Cookies

We use cookies and similar technologies to keep the site working properly and to understand how it's being used. Here's what we use:

• Essential cookies, required for the site to function, including your cart, checkout, and login session
• Analytics cookies, help us understand traffic and improve the experience
• Preference cookies, remember your settings and choices between visits
• Marketing cookies, only used if you've enabled them, such as email tracking or ad tags

You can manage or disable cookies through your browser settings at any time. Where required, we ask for your consent before placing non-essential cookies.

Data security

We take reasonable and industry-standard steps to protect your information, including SSL/TLS encryption in transit, secure hosting, access controls, and routine security updates. No system is completely immune to risk, but we take it seriously. If we ever become aware of a data incident that affects you, we will notify you and the appropriate authorities as required by law.

Who we share your data with

We do not sell your personal information. We share limited data only with trusted service providers who help us operate our business. They are permitted to use your data only to perform services on our behalf and are required to protect it.

• Payment processors, such as Stripe or PayPal, to handle transactions securely
• Shipping carriers, to deliver your order
• Email platforms, for order confirmations and opted-in communications
• Hosting & analytics, to keep the site running and measure performance

We may also disclose information if required by law, to protect the safety or rights of our customers or company, or in connection with a business transaction such as a merger or acquisition.

How long we keep your data

• Account & order records, kept while your account is active and for as long as required for tax, accounting, and legal purposes, typically 5 to 7 years
• Support messages, retained as needed to resolve your issue and improve our service
• Marketing preferences, until you unsubscribe or request deletion

When your data is no longer needed, we delete or anonymize it.

Your rights & choices

You have the right to access, correct, or request deletion of your personal data at any time. You can also withdraw consent for marketing communications or request a copy of the data we hold about you.

As a Florida-based company, we comply with applicable U.S. state privacy laws. We do not sell personal information and do not use it for targeted advertising without your consent. California residents may also exercise rights under the CPRA, including the right to opt out of the sale or sharing of personal data, though we do neither.

To exercise any of these rights, email us at Info@havioxlabs.com with "Privacy Request" in the subject line. We may need to verify your identity before processing the request.

Children's privacy

Our site is intended for adults aged 21 and older. We do not knowingly collect personal information from anyone under 21. If you believe a minor has submitted information through our site, please contact us and we will remove it promptly.

Updates to this policy

We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, the updated version will be posted here with a new effective date. Continued use of our site after an update constitutes acceptance of the revised policy.