Privacy Policy

We may collect information that you provide directly to us, including your name, email address, telephone number, billing and shipping address, order details, account information, and messages you send to our support team.

We may also collect certain technical information automatically when you use our website, such as IP address, browser type, device information, referring pages, pages viewed, and general website interaction data.

We may use collected information to:

• Process, fulfill, and manage orders
• Provide shipping and tracking updates
• Respond to questions and customer support requests
• Maintain and improve website performance and security
• Detect or prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal and regulatory obligations

Our website may use cookies and similar technologies to remember preferences, support essential site functions, understand website usage, improve performance, and help maintain a secure shopping experience.

You can control many cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some website features.

Payment information may be processed by third-party payment providers used at checkout. Those providers may collect and process payment and transaction information in accordance with their own privacy and security practices.

Haviox Labs may receive transaction confirmations and other information necessary to process an order, provide support, prevent fraud, and maintain business records.

We may share information with service providers that help us operate our business, including payment processors, website and hosting providers, shipping carriers, analytics providers, fraud-prevention services, and customer-support platforms.

We may also disclose information when reasonably necessary to comply with law, enforce our policies, protect our rights or users, investigate suspected misuse, or respond to valid legal requests.

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, fraud prevention, dispute resolution, and compliance with legal obligations.

Depending on where you live and which privacy laws apply, you may have rights relating to your personal information, which can include requesting access, correction, deletion, or information about how your data is used or disclosed.

To submit a privacy-related request, contact us at support@havioxlabs.com. We may need to verify your identity before completing certain requests, and some requests may be subject to legal exceptions.

Our website and products are not directed to children. We do not knowingly intend to collect personal information from children through the purchase process. If you believe a child has provided personal information to us, please contact our support team so the matter can be reviewed.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal obligations. When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.