Frequently Asked Questions

Research peptides are short chains of amino acids synthesized for use in laboratory and scientific research. They are used to study biological processes, cellular behavior, and molecular interactions in controlled settings. All peptides sold by Haviox Labs are intended strictly for research use, not for human or animal consumption.

No. Our peptides are strictly for laboratory research purposes and are not approved, intended, or sold for clinical, therapeutic, diagnostic, or any human use. They have not been evaluated by the FDA.

Yes. Every product comes with a current, third-party Certificate of Analysis. COAs are available to view and download directly from our COA Library. They include identity confirmation, purity results, and lot-specific data verified by an independent lab.

We target 99%+ purity on all products. Purity is verified by independent third-party labs using HPLC and mass spectrometry analysis. The exact purity for each batch is documented in the corresponding COA.

Our peptides are manufactured in the United States using solid-phase peptide synthesis, the industry standard for producing high-purity research-grade peptides. Each batch undergoes rigorous quality control before it is released for sale.

We accept all major credit and debit cards. Payments are processed securely through trusted third-party processors. We do not store your full card details.

Orders begin processing immediately after they are placed and cannot be modified or canceled once submitted. Please review your cart and shipping address carefully before completing checkout. If you notice an issue right after placing your order, contact us as quickly as possible at Support@havioxlabs.com and we will do our best to help.

Yes, we offer volume pricing and wholesale accounts for qualified researchers and organizations. Reach out to us at Info@havioxlabs.com with your details and we'll put together an option that works for you.

We aim to process and ship all orders within 1 to 2 business days. Once shipped, delivery times depend on the carrier and your location. You will receive a tracking number by email as soon as your order ships.

At this time, Haviox Labs ships within the United States only. We do not offer international shipping.

Once your order ships, you will receive a confirmation email with your tracking number. You can use that number directly on the carrier's website to follow your shipment in real time. If you don't receive a tracking email within 2 business days of ordering, check your spam folder or contact us.

We ship via USPS, UPS, and FedEx depending on your location and the size of your order. The carrier will be confirmed in your shipping notification email.

We stand behind every order that leaves our facility. If your product arrives damaged, incorrect, or incomplete, contact us at Support@havioxlabs.com no later than 3 business days of delivery. Please include your order number, clear photos of the issue, and a brief description. We will review and resolve it promptly.

Tracking can sometimes stop updating for 24 to 48 hours during transit. This is normal and usually resolves on its own. If your tracking hasn't updated in more than 3 business days or shows an unexpected status, contact us at Support@havioxlabs.com and we'll look into it with the carrier.

All sales are final. Due to the research-grade, temperature-sensitive nature of our products, we are unable to accept returns of any kind. If there is a verified issue with your order, please see our Refund & Return Policy for how we handle those situations.

For optimal stability, store lyophilized peptides at −20°C in a sealed, moisture-free environment. Avoid repeated freeze-thaw cycles. Once reconstituted, store solutions at 4°C for short-term use or −20°C for longer storage, depending on the specific peptide. Always refer to the product's COA for lot-specific guidance.

The appropriate solvent depends on the peptide's composition. Common options include sterile water, acetonitrile, DMSO, or dilute acetic acid for hydrophobic sequences.

Lyophilized peptides stored properly at −20°C can remain stable for 12 to 24 months or longer depending on the sequence. Reconstituted solutions are generally stable for days to weeks at 4°C. Stability varies by peptide, so always check your COA and store accordingly to preserve integrity.

Yes. Peptides can degrade when exposed to heat, humidity, light, or repeated freeze-thaw cycles. Proper storage is essential to maintaining purity and potency over time. Always handle peptides in a clean, controlled environment and reseal containers promptly after use.

Yes. Every batch is tested by an independent third-party laboratory before it reaches you. Testing includes HPLC for purity and mass spectrometry for identity confirmation. Results are documented in a lot-specific COA available on our website.

Yes, research peptides are legal to purchase in the United States for legitimate laboratory research purposes. It is your responsibility to confirm that acquiring and using these materials complies with all applicable laws and regulations in your state and institution. Haviox Labs does not verify compliance on your behalf.

No license is required to purchase research peptides from Haviox Labs. You must be 21 or older and purchasing for research purposes only.

You can reach our team at Support@havioxlabs.com. We aim to respond to all inquiries within 1 business day. A real person handles every message, no bots.

Yes. We work with research organizations, labs, and institutions that require consistent, high-volume supply. To inquire about a wholesale account, email us at Info@havioxlabs.com with your organization details and research focus and we'll follow up with options.